Privacy Policy
Introduction
1. Information We Collect
We collect information to deliver our services and support your learning. This includes:
- Name and contact details
- Billing information
- Course enrolment details
- Communications sent to us
- Website usage data collected through analytics tools
- Documents you upload for enrolment or support
We collect this information directly from you when you use our website, complete forms, or communicate with us.
2. How We Use Your Information
We use your personal information to:
- Process enrolments
- Deliver online courses
- Provide student support
- Send essential service updates
- Maintain accurate records
- Improve our website and student experience
- Comply with legal and regulatory requirements
We do not sell your information.
3. How We Store and Protect Your Information
We store your information securely through trusted third party platforms and internal systems. We use appropriate security measures to reduce risks such as misuse, loss, or unauthorised access.
4. Sharing Your Information
We share your information only when required to deliver our services. This includes:
- Payment processors
- Learning management systems
- Email service providers
- Technical support platforms
We may share information when required by Australian law or regulatory authorities. We do not share your information with advertisers.
5. Cookies and Website Analytics
Our website uses cookies and analytics tools to improve user experience and understand site performance. You can manage cookies through your browser settings.
6. Access and Correction
You have the right to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of information when appropriate and permitted by law
To make a request, contact us using the details below.
7. Links to External Websites
Our website may include links to external websites. We are not responsible for the privacy practices or the content of these sites. We recommend that you review their privacy policies before providing personal information.
8. Children and Young People
Our training is designed for adult learners. We do not knowingly collect information from individuals under 18 years of age.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page.
10. Contact Us
If you have questions about this Privacy Policy or would like to make a request, please contact us:
Email: [email protected]
Website: www.neurotrainingschool.com.au